Refund Policy
Last updated: April 7, 2026
Rapidline AI offers a 10-day free trial on every plan: 48 hours of full team setup followed by 8 days of hands-on use. If you cancel during the trial, you are not charged a single dollar โ no card-on-file capture, no deposit, nothing to refund.
If you are charged after the trial ends, the refund rights below apply based on your billing country. Where local consumer-protection law gives you stronger rights than ours, the local law applies in full.
Quick summary: 10-day free trial for everyone, plus a statutory cooling-off period after the first paid charge in many jurisdictions. Cancel anytime from My Account โ Subscriptions.
Refund & cooling-off period by country
| Country / region | Cooling-off period after first charge | Legal basis | What we offer |
|---|---|---|---|
| ๐ฎ๐ฑ Israel | 14 days from the first charge โ applies equally to monthly and annual plans. After 14 days the subscription is non-refundable, even if you cancel later in the year. | Consumer Protection Law 5741-1981 (ืืืง ืืื ืช ืืฆืจืื), ยง14C โ distance sales. | Full refund of the first paid charge โ whether monthly or annual โ if you cancel within 14 days of that charge, minus a fee of up to โช100 or 5% of the transaction (whichever is lower), as the law allows. After day 14: no refund, even for annual subscribers โ annual access continues until year-end, then renewal is stopped. |
| ๐ช๐บ European Union | 14 days from the first charge โ applies equally to monthly and annual plans. After 14 days the subscription is non-refundable. | Consumer Rights Directive 2011/83/EU, Art. 9. | Full refund of the first paid charge (monthly or annual) if you cancel within 14 days. If you started using the service during this period and acknowledged you would lose the cooling-off right, the refund is pro-rated for unused days. After day 14: no refund, including for annual subscribers. |
| ๐ฌ๐ง United Kingdom | 14 days from the first charge โ applies equally to monthly and annual plans. After 14 days the subscription is non-refundable. | Consumer Contracts Regulations 2013. | Same as EU โ full or pro-rated refund of the first paid charge (monthly or annual) within 14 days. After day 14: no refund, including for annual. |
| ๐บ๐ธ United States | No federal cooling-off rule, but we honor a 14-day goodwill refund window from the first charge โ applies equally to monthly and annual plans. After 14 days the subscription is non-refundable. | State laws (California CCPA ยง1689 may apply). | Full refund of the first paid charge (monthly or annual) if you cancel within 14 days of that charge. After day 14: no refund. Monthly subscribers can cancel anytime to stop future charges; annual subscribers keep access until the end of the paid year, then renewal stops โ but the year already paid is non-refundable. |
| ๐จ๐ฆ Canada | 10 days statutory in most provinces, extended by us to 14 days from the first charge โ applies equally to monthly and annual plans. After 14 days the subscription is non-refundable. | Provincial consumer-protection acts (e.g. Ontario Consumer Protection Act 2002). | Full refund of the first paid charge (monthly or annual) if you cancel within 14 days (we extend the statutory 10 days to 14 for parity). After day 14: no refund, including for annual subscribers. |
| ๐ฆ๐บ Australia | No fixed cooling-off in ACL, but we honor a 14-day goodwill refund window from the first charge โ applies equally to monthly and annual plans. ACL remedies for major failures still apply. | Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010). | Full refund of the first paid charge (monthly or annual) within 14 days as a goodwill policy. After day 14: no refund, including for annual subscribers. Statutory ACL remedies for major failures still apply. |
| ๐ Rest of the world | Whatever your local law guarantees, with a 14-day refund window from the first charge as our minimum โ applies equally to monthly and annual plans. After 14 days the subscription is non-refundable. | Local consumer-protection law. | Full refund of the first paid charge (monthly or annual) if you cancel within 14 days of that charge. After day 14: no refund, including for annual subscribers. |
Monthly vs annual plans โ what "cancel anytime" really means
| If you are on a… | What "cancel anytime" gives you | Refund eligibility |
|---|---|---|
| Monthly plan | Cancel anytime — the next monthly charge is stopped immediately. You keep access until the end of the current month you already paid for. | Full refund of the first paid month within the 14-day cooling-off window (see country table above). After that, no refund — but cancelling is always free and instant, and you keep access until the end of the month you already paid for. |
| Annual plan | You can stop renewal anytime, but the 12 months you already paid for are committed. Annual subscribers get 2 months free in exchange for the upfront commitment. | Full refund of the entire annual charge if you cancel within the 14-day cooling-off window after the first annual charge (see country table above). After the 14-day cooling-off window has passed, annual subscriptions are non-refundable for the remainder of the paid year. You keep full access until the year ends and renewal is then stopped. |
In short: "Cancel anytime" on the homepage and announcement bar refers to monthly plans. Annual plans are paid in advance and are non-refundable after the cooling-off window, in exchange for the discounted price (2 months free).
How to request a refund
- Cancel your subscription from My Account โ Subscriptions.
- Email hello@rapidline.ai with your account email, the order number, and your country of billing.
- We process eligible refunds within 7 business days through the original payment method (PayPal).
What is not refundable
- Per-usage charges that exceed your plan (e.g. extra voice minutes, extra messages) โ these are billed at-cost and consumed immediately.
- Custom integration work, white-glove migration, or one-off professional services after delivery.
- Renewal charges after the cooling-off window has passed โ but you can always cancel to stop the next charge.
Chargebacks
Please contact us before initiating a chargeback. Chargebacks cost us (and you, indirectly) more than a normal refund and slow everyone down. We will always offer a refund first if you're eligible.